Please take the time to read through this information carefully.

Please note that by making a booking an appointment with Metta Yoga and Massage you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked.

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APPOINTMENTS

You can make an appointment with Metta Yoga and Massage in a number of ways, including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.

Upon making an online booking via the website, you will receive an email confirming all the important details.

We will collect personally identifiable information with your consent to do so via your treatment consultation. You can read our Privacy information regarding what is done with information you provide us. 
 

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CANCELLATIONS & LATE ARRIVALS

Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur half the charge of the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

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An invoice for any cancellation / ‘no show’ charges will be sent to you by email or text for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

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Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

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CONFIDENTIALITY

All client information and clinical records will be safeguarded by Metta Yoga and Massage and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

For more information, please review our Privacy.

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HEALTH & SAFETY

All practitioners at Metta Yoga and Massage are qualified, hold a current First Aid certificate, and hold professional and public indemnity insurance, for the services that they provide.

Due to the nature of massage and the need for close contact, all Metta Yoga and Massage practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in Metta Yoga and Massage contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.